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We aim to despatch all orders within 48 hours, by our dedicated team of packers. All orders are packed with care using air bags and bubble wrap where appropriate. In the unfortunate event that your order is damaged during transit we will replace all damaged items without quibble, just send us a photo of the damaged items within 3 days of receiving delivery.

Please note that we only process orders Monday – Friday and therefore bank holidays can cause slight delays in despatch so please be patient at these times. There can also be a slight delay during extremely busy periods especially in the run up to Christmas but most orders will be despatched within a few days.

A signature is required for delivery and the courier will not leave your parcel unless it has been signed for. If you are not in an advice card will be left and your parcel will be taken to your local post office or depot.

Any customs and import duties are the responsibility of the buyer to check before and pay their end.

We cannot accept orders to BFPO addresses.

For orders over 30KG of if you have any questions please email us at info@leancaffeine.co.uk 

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