We aim to despatch all orders within 48 hours, by our dedicated team of packers. All orders are packed with care using air bags and bubble wrap where appropriate.
Please note that we only process orders Monday – Friday and therefore bank holidays can cause slight delays in despatch so please be patient at these times. There can also be a slight delay during extremely busy periods especially in the run up to Christmas but most orders will be despatched within a few days.
A signature is required for delivery and the courier will not leave your parcel unless it has been signed for. If you are not at home an advice card will be left and your parcel will be taken to your local post office or depot.
Any customs and import duties are the responsibility of the buyer to check before and pay their end.
We cannot accept orders to BFPO addresses.
For orders over 30KG of if you have any questions please email us at email@example.com
For UK Orders under 15kg in weight :
For UK Orders above 15kg and international orders postage will be calculated at checkout.
In the unfortunate event that your order is damaged during transit we will replace all damaged items without question, just send us a photo of the damaged items within 3 days of receiving delivery and we will send a replacement at no extra cost.
If you have changed your mind and the items are unsuitable then please contact us within 14 days of receipt of the goods to arrange a refund. You will incur the carriage charge for return of the goods. Please note that refunds are subject to the provided goods being in perfect, unused and complete in their unopened original packaging. Please allow 14 working days for this process.
All shipping back to Lean Caffeine is to be paid for by the customer. We recommend that your carrier provides you with ‘proof of delivery’ as Lean Caffeine cannot be held responsible for goods lost or damaged in transit.
Please contact us at firstname.lastname@example.org to discuss your order if there is an issue.